By utilizing our service, you are acknowledging that you have read, understood, and agree to be bound by our terms and conditions as set out below.
A legally binding agreement is made between BFN and the Customer when Application Form for Services which may be completed and signed by you personally, submitted online or by email, or completed by BFN on your behalf over the telephone. The customer ordering for the Service confirms to BFN that they have full power and authority to do so on behalf of the Customer.
Your agreement will commence from the date of installation or transfer of the Service from your existing Carrier and continue for the Term and after that continues until terminated by you or BFN in the manner set out below. You should check any agreement you may have with an existing Carrier to make sure that you understand what effect transferring your Service will have.
BFN can supply all of the additional facilities available on the telephone network generally at any time. The cost and terms of supply for any additional facilities will be explained to you at the time when you place an order. The cost of additional facilities may vary if BFN's suppliers increase their charges.
Loss of Service Due to Power Failure, Internet Service Outage or Suspension.
You acknowledge and that:
the Service requires a functional broadband connection to the Internet;
the broadband service may not be provided by BFN;
Loss of service will prevent all outbound calls including emergency 000 calls;
In the event of power failure, termination of service by your Internet Service Provider, the Voice Service will not function. You will continue to be billed for the Service unless and until you or mVoice terminate the Service in accordance with this Agreement.
You agree to pay the Charges without any set-off or deduction on or before the due date as stated on the invoice by payment by bankers direct debit (or such other means as BFN may accept) together with interest in respect of any payments that are not made by their due date at the public interest rate. Additionally, if you fail to pay the Charges, and BFN may choose to pass your account to a debt collection agency, you agree to be liable for any and all additional costs associated with this debt collection process.
BFN will determine a monthly Credit Limit and subject to approval will extend the Credit Limit to the Customer for use of the Services. BFN will notify the Customer by email prior to the Customer reaching their Credit Limit. If at any time the unpaid charges for the Services (whether invoiced or not) exceed the Credit Limit (as designated by BFN from time to time), BFN may immediately suspend or terminate any or all of the Services without the need for any further notice to be provided to the Customer.
Prices are set at the time of purchase and are subject to change without any notice. We reserve the right to not honor typographical errors on prices.
To allow us to offer you competitive pricing whilst maintaining a high standard of customer support you agree to waive certain rights you have under the Customer Service Guarantee (CSG) also known as Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2). By using BFN's Services you will be deemed to have waived your rights under the CSG, unless you notify us within 7 days of submitting your Application for Services that you no longer wish to waive those rights. If you notify us with the 7 day period, we may refuse to accept your Application for Services.
You acknowledge that BFN's liability is limited for any Service outage and inability to dial 000 or to access emergency services.
You agree not to use the Services in an illegal or immoral way or so as to cause nuisance or annoyance to any other person and at all times to comply with industry administration's Fair Use Policy. You further agree that you will not make life threatening or unwelcome calls to any other person.
If you decide to transfer to a new Carrier you will pay BFN all money due to BFN under the terms of your agreement with BFN before doing so; If you would like to transfer your services or those provided to you by BFN to another Provider, you will need to contact the other Provider to pursue this; and BFN reserves the right to charge a fee for porting your telephone number to or from BFN. Not all numbers can be ported to or from BFN, and the right is reserved for BFN to reject any porting request.
BFN provides no guarantee that it can port your telephone number to or from your current Service Provider or within any specified time frame:
Number Portability or Direct In-Dial ranges is supported in most instances however some number ranges are locked to certain carriers and cannot be ported from mVoice to another carrier;
Only your telephone number will be transferred to BFN. This may result in the loss of any Services that are attached or associated with the service provided by your existing Service Provider (e.g., Duet services, Line hunt, Voicemail, Digital Subscriber Line);
You may not be able to port your number if moving to a different geographical location; and
The Porting of your 1800 or 13/1300/1800 service will be conducted in conjunction with Industry Numbering Management Services Ltd (INMS).
In the event that you nominate an incorrect customer name, losing carrier name or account number on a porting form your application may be rejected, your application to port will be delayed and port rejection fees will apply. Your current Service Provider may reject a port request if the information you provide is incorrect or does not match the data held by them. In this case you authorise BFN to correct the information and resubmit the request to port your telephone number or dispute the rejection by your current Service Provider;
In the event that add-on services are attached to a telephone line nominated for porting to mVoice your application may be rejected, your application to port will be delayed and port rejection fees will apply. Add-on services are: Line Hunt, Duet Services, Rotary Group Services, EFTPOS, Broadband, Messagebank services and Facsimile services. These services must be removed from the nominated telephone line for the port to occur.
In the event of a port rejection, withdrawal or reversal, BFN is not responsible for any period of outage. BFN accepts no responsibility for any loss of income or business as a result of a port being rejected; and Telephone numbers can only be ported to BFN whilst the account with the losing Provider is active. A telephone number associated with a suspended or disconnected account with your current Service Provider cannot be ported and any associated porting requests will be rejected.